Showing posts with label personal story. Show all posts
Showing posts with label personal story. Show all posts

Tuesday, July 19, 2011

A young life back on track

As Services Manager for our Making Tracks and On Track programs in Perth, Vivienne Keeley helps at-risk youths in and around the city to get their lives back on course through positive intervention.

Transforming these young lives can be a long process – in some cases it takes years of dedicated and persistent work before positive and lasting change occurs. But when it does, there’s plenty of reason to celebrate, as was the case with Tom*.

Tom was 15 when he first came into contact with On Track, which provides an alternative to police custody for vulnerable young people on Perth’s streets. When the police picked him up he was in a bad way, self-harming and using drugs.

After a very complicated and distressing start to life, by his teens Tom’s family situation had not improved. His mum had married a man who was controlling and imposing, which made an alternative life as a ‘goth’ seem all the more appealing to the young man.

Tom had stopped attending school and started self-harming. To complicate matters, he was also struggling with his sexuality. When things became unbearable at home, Tom moved in with his grandmother – but with the move came more problems.

“His grandmother was well-intentioned but when she tried to set very strict boundaries, which at the time only made matters worse,” said Vivienne. “She also thought homosexuality was unnatural, and vehemently disapproved of how he dressed and behaved. Not knowing how to deal with the constant criticism from someone he had turned to for love and protection, Tom’s confusion and anger turned to violence.”

Over the past two years Vivienne and the Making Tracks team have worked with Tom to help him address his identity, develop his esteem and channel his energy into positive activities:

“We helped him to get into kick-boxing and self-defence and provided him with the counselling he required. We recognised that he was very intelligent and articulate, so started to work with him on building on these strengths. No one had ever taken a strengths-based approach with him – that is concentrating on his assets. It took us 13 months of hard work to get him to believe in himself and develop the resilience to withstand challenges.”

Tom is now living back with his grandmother, who has grown to understand his lifestyle and the considerable obstacles he has faced in his short life. He continues to work through his issues with a psychiatrist and is taking medication.

Now 17 and ready to exit the Making Tracks program, Tom has a job and is studying youth work.
“Tom has agreed to stay in contact with Making Tracks in the future and to visit every once in a while,” said Vivienne. “His life has truly transformed.

“It’s good news stories like these that make me love my job,” she added. “I’ve been very lucky in my four-year journey at Mission Australia to work in programs that make a real difference.”

*Name and image changed to protect client identity

Monday, July 4, 2011

Media coverage - NPR: Former homeless speak out

John Harrison’s message is clear: Almost anyone can become homeless, and people should be nice to those who are homeless.

Harrison is one of 350 members of a speakers’ bureau run by the National Coalition for the Homeless and recently profiled on the ‘All Things Considered’ program on NPR radio in the US.

According to Pam Fessler’s report, the National Coalition is an advocacy group that addresses religious groups, universities, government agencies, and even medical schools to help new doctors learn how to treat the homeless in emergency rooms.

“Harrison, now in his mid-fifties, says homelessness snuck up on him,” NPR reported. “He came from a good family and had a good job. But then came a series of unfortunate events, and some bad decisions, that set off his downward spiral…

“He lost his job in a merger. He didn't have a college degree, so he had trouble finding another job. Then, his house burned down. He didn't have insurance, so he lived in a shed behind a friend's house for awhile. Then he lived in his car, until that broke down. Suddenly, he found himself without a home.

"Seemed like all of a sudden, people walked by me like I wasn't even there," Harrison tells the group.

You can read and hear more about John’s story and the National Coalition for the Homeless here.

Monday, May 9, 2011

Five years of unfailing support

In any given week about 1,000 people volunteer their time to help Mission Australia. They serve food, teach, sell clothes in our Big Heart op shops and some, like Margaret Foley, provide valuable administrative support.

Margaret is one of our most reliable volunteers. She has been coming into Mission Australia’s National Office in Sydney every week for the past five years, quietly and diligently performing her volunteer duties.

Margaret supports our Bequest Team, which raises funds that enable Mission Australia to support people in need across the nation.

When Margaret retired from a career as a food technologist she was determined to use her time to support a good cause.

“I wanted to get involved in something that would bring me fulfilment,” Margaret said. “At the time a relative worked at Mission Australia, so I asked if there was some way I could be of use.”

In her role Margaret provides administrative support to our Bequest Team, writing envelopes and helping to organise events such as our annual information day for solicitors.

“I do get the sense of achievement from completing tasks and of being useful,” she said. “The team does an important job, but I really think that the whole organisation is very important and that’s what keeps me coming back.

“I would definitely encourage people to volunteer – it’s very worthwhile.”

Mission Australia’s Estate and Relationships Coordinator, Pat Brennan, has worked alongside Margaret for many years and is still impressed by the volunteer’s professionalism.

“Margaret is extremely reliable and very focused on what she’s doing,” she said. “She’s brilliant at detailed work and also helps us out at functions. She’s a fantastic addition to our team and a shining example for volunteering.”

If you would like to help transform lives (including your own), consider volunteering with Mission Australia. You can find out more on our Volunteer page.

Further reading:

Thursday, May 5, 2011

Mums staying connected at Chigwell House

With Mother’s Day coming up, we’d like to share some wonderful feedback we received from Amelia*, one of the mums who benefited from our Parents Staying Connected Program at Mission Australia Centre Chigwell House in Hobart.

The program is one of many offered at Chigwell House to help people address personal issues and secure and maintain stable housing. Parents Staying Connected provides opportunities for families to access ongoing learning and play sessions, create links to education and parenting support, attend social events, increase confidence and work in a community garden. It’s designed to help families to work toward brighter futures for themselves and their children.

Amelia is a 22-year-old single mum of two children under five who has turned her life around thanks to the Parents Staying Connected program. Here she kindly shares her experiences about the support she received at Mission Australia Centre Chigwell House:

“When I went into the Parents Staying Connected Program I was scared how people would treat me, look at me, think of me! My confidence was very low as I have just come out of a difficult relationship and living from place to place. My two children are very clingy and won’t leave my side, but when I walked into Parents Staying Connected at Chigwell House we were very welcomed!

“I sort of didn’t know how to approach people and what to say. I was very nervous about meeting new people as I thought everyone there had normal relationships, a house and everything was sweet. I felt so alone and depressed. I remember just saying to myself ‘just open up and be me’, so I did and I got along with everyone. The kids and I played and laughed and I had a really good time.

“Staff made me feel like I had always been a part of the group and I chatted with other mums about everyday things and the time flew by. I was really wrapped in myself and the kids. My son kept on asking me ‘Mummy, when’s playgroup? Can we go now?’ That made me smile as he was never like that before.

“It was also great to see some friends I went to school with there. As time went by I got some really close friends now who have been through the same as what I went through. I finally wasn’t going through it on my own.

“My children are now starting to go and play with other children - they wouldn’t do that before. I was so wrapped when I heard I could do a first aid and Save a Mate course there, so I can further my skills and my children could come with me. I have now done these and I’m really happy where I am at. I have now got a house, my kids are happy and we look forward to going to Parents Staying Connected every week.

“It’s now just over a year since I started coming to Parents Staying Connected, staff from Mission Australia have helped me put my children into day care so I can study community services. My aim is to work with the youth. My children are happy, my depression and anxiety are up and down but under control as I’m building my future.

“I feel that I have came along way since starting Parents Staying Connected and I hope my future goals come together and my confidence builds stronger every day.”

You can help build brighter futures

On 25 May Mission Australia is hosting The Ultimate Taste Test at Cooleys Hotel, Moonah, to raise funds for Mission Australia Centre Chigwell House and support more families like Amelia’s. Guests at this secret five-course degustation will be asked to guess the key ingredients in each dish and the type and origin of each matching wine. Tickets are $120, including five courses with paired wines. For more details or to book call Erica Loring on (03) 6234 3240 or email loringe@missionaustralia.com.au.

You can also assist Mission Australia to help more families and children to get their lives on track by making a donation to our Winter Appeal.

*Name has been changed

Wednesday, April 20, 2011

Building a better life

Seven-month-old Lily* was born into homelessness. While her parents excitedly awaited her birth, they felt weighed down by the uncertainty of not having a roof to put over her head.

Lily’s dad had hurt himself at work and lost his job as a mechanic just a month before she was born. With the breadwinner of the family suffering from a back injury and unable to find work, the family fell behind on the rent and soon found themselves sleeping rough, struggling to make ends meet.

Every night for eight months, the family packed up their belongings and moved to a different place, staying in motels, caravans and, at times, even in a tent. It was exhausting and stressful, and Lily’s parents felt powerless to change their situation.

Lily’s parents were incredibly grateful when they were welcomed to Mission Australia’s Brighter Futures service in nearby Goulburn, NSW. They were filled with hope that things could change.

In February, we found a safe and secure home for Lily’s family and provided them with clothing, essential supplies for the baby and food vouchers. The family received financial counselling to sort out their finances and career advice to help Lily’s dad find a job.

We recently received a card from Lily’s family expressing their appreciation for the help they received:

“There are so many Australians in desperate need who come through our doors every day. With the help of our supporters, we are able to offer them assistance to pick up the pieces of their lives and rebuild.

"You have all been so wonderful. It is hard to know where to begin to say thank you. Please know that your kindness will always be remembered. You’ve given us the ability to stay afloat and treated us with dignity. We are eternally grateful.”

This young family is now on their way to building a better life - and it couldn’t have happened without the support of generous Mission Australia donors.

You can help many families like Lily’s to transform their lives by giving a gift to Mission Australia’s Winter Appeal.

*Name and image have been changed to protect client's identity

Wednesday, March 23, 2011

Clothes maketh the man at our Fairlight Centre

Hitting the shops for a bit of ‘retail therapy’ is something many Australians take for granted. But for Gary*, a client at our Fairlight Centre in Sydney, buying new clothes is a very new experience.

The 45-year-old has battled with alcoholism and problem gambling for most of his adult life. He’s drifted in and out of homelessness for the best part of a decade, and has also suffered from anxiety and depression.

This time when Gary arrived at Mission Australia’s Fairlight Centre, which supports homeless, alcoholic or drug-addicted men to make the transition back into mainstream society, he was determined to make positive changes to his life once and for all.

“He was in a bad way when he came here,” said Kevin Kingsbeer, the centre’s Team Leader and Case Manager. “He’d been drinking 12 to 14 litres of wine a day and was in and out of our overnight beds. But he was at that stage when he was really open to help.”

Kevin and staff suggested to Gary that they work together to admit him to a detox program. Part of the plan involved Gary working to improve his general hygiene and living skills.

The ‘make-over’ began with a haircut: “I said if you get a haircut and buy some hair and skin products, I’ll bring in some of my old clothes from home – and he was willing to give it a go,” said Kevin.

After a haircut, shower and change of clothes, Kevin took a photo to show Gary the difference – the response was a big smile and a ‘Hey, I look good’.

“From that day on his whole demeanour has changed,” Kevin said. “He has a new-found self-confidence, is walking with his head held high and with a spring in his step.”

With support from the team at Fairlight, Gary managed to curb his gambling and save some money for new clothes.

“I told him that $200 would buy him four new outfits and he was amazed,” said Kevin. “He had literally never shopped for new clothing, so he had no idea what they cost.”

After a visit to the local mall – a new experience after so many years living on the fringe of society – Gary was kitted out with new jeans, cargo pants, shirts, T-shirts, shoes and underwear.

“He was so wrapped and the transformation was absolutely incredible,” said Kevin. “The other residents all commented on how good he looked. The whole process has also been very uplifting and rewarding for our staff.”

Gary recently started walking for an hour a day as part of an exercise program. And since his ‘make-over’ he’s also got back into contact with his parents, who were so overjoyed they emailed the Fairlight Centre to thank them for their support and the photos they sent.

“He looks good after all this time and seems well,” they wrote. “Let’s hope he can overcome the disease and get the help he needs.”

The good news is that Gary is receiving the help he needs. This week he entered a three-month detox program with a new sense of pride, confidence and a willingness to succeed. On completion, he will return to our Fairlight Centre where he’ll be supported to move into independent living.

In Kevin’s words: “It’s amazing what a good pair of pants, shirt, vest and shoes can do!”

Well done, Gary, and all the best over the coming months.

*Name has been changed.

Monday, November 8, 2010

Official launch of groundbreaking Illawarra job program

Mission Australia’s Soft Landing Mattress Recycling – a groundbreaking approach to tackling a significant environmental problem while also providing training and employment opportunities to long-term unemployed people in the Illawarra – was officially launched yesterday at its headquarters in Bellambi.

Funded by the Department of Education, Employment and Workplace Relations’ Jobs Fund, Soft Landing takes discarded mattresses destined for landfill and recycles them – an operation that currently provides jobs for eight trainees and four casual staff.

Special guest at the event was Sharon Bird, Federal MP for Cunningham.

Soft Landing’s manager, Lyn Watkins, said the initiative was a first for the area and it had big plans for the future.

“All the beds delivered to us get pulled down and broken into four key areas. The springs go to scrap metal recyclers, the foam is used as carpet underlay, the pulp fibre is used by a sporting goods manufacturer for punching bags and the timber frames are used for timber mulch or donated to a local men’s shed program where they are turned into kids toys,” Ms Watkins said.

“Over the next three years our plan is for Soft Landing to divert more than 78,000 mattresses from landfill – that’s 2,739 semi trailer loads!

“But Soft Landing is not just about sustainability. Over the same period we aim to create 20 ‘green’ jobs for the Illawarra. This includes 14 traineeships for Aboriginal and long-term unemployed job seekers.”

“Australia – and our own region – faces unprecedented environmental challenges that demand our urgent action. Australia sends 1.25 million mattresses to landfill each year. Each individual mattress consists of 12.5kgs of steel, 2kgs of wood and 1.5kgs of foam.

“We also have some serious issues in the Illawarra with unemployment. Despite the overall health of Australia’s economy, Illawarra’s unemployment rate is 6.6 per cent while the unemployment rate for 15-19 year olds looking for full-time work is 22 per cent.

“So Soft Landing is a unique approach to both these issues. We not only want to make a difference locally to our environment, we also want to help transform the lives of people who need our help,” said Ms Watkins.

You can find out more about the project at www.softlanding.com.au or for the warehouse location visit this link


A new video has been released about the program, which can be viewed below or at our Youtube channel




Tuesday, September 21, 2010

Landing a second chance in life

In the year it has been operating, Mission Australia’s Soft Landing mattress recycling program has provided 15 jobs for people in the Illawarra region of New South Wales.

Among them is Graeme, who works full-time at the Soft Landing warehouse in Bellambi. He uses pliers and an angle-grinder to strip old mattresses down to their raw materials, which are then put to good use rather than going into landfill.

For Graeme, the job is not just about earning a wage and helping the environment – it represents a second chance at life after many years of struggling with a drinking problem, unemployment and isolation.

“Twenty years ago I was injured in an underground mining accident and broke several bones in my back,” he said. “My marriage broke up and I was left to raise two kids. Then I was caring for my dad, who had bowel cancer. When he passed away I hit the grog badly – I was drinking four litres of wine a day.”

“Due to the drinking, the way I was feeling about myself, I wouldn’t even collect my mail unless I was drunk. I was drinking myself to death…

“To improve my life I did a warehousing course at the Mission Australia warehouse and haven’t looked back since.”

In 2009, Graeme was offered a casual position within the mattress recycling project pilot, which tested the viability of the business model. This year he was offered a full-time traineeship in waste management at Soft Landing, and has been passing his knowledge onto his new colleagues.

The bed springs he removes from the mattresses go to scrap-metal recyclers. The foam is used as carpet underlay. The pulp fibre is used by a sporting goods manufacturer for punching bags, and the timber frames are used for timber mulch or donated to a men’s shed program where they are turned into toys. The coconut husk used in some mattresses is currently being tested as weed matting.

“There’s much more to this than just cutting mattresses up,” Graeme said. “It’s good to help people in the community who are down on their luck. It keeps you connected with different types of people and you realise that people aren’t all bad. You’re happy to come into work every day.

“I’ve got my life back,” he added. “Life is improving day by day. I’ll be here until retirement – if they can put up with me!”

This week, with the help of the Soft Landing team, Graeme regained his car licence. “I have dreamed about this day for years. I am very grateful. This is a big deal for me.”

The participants working at Soft Landing were selected as they had multiple barriers preventing them from entering the labour market. Ninety per cent of the trainees are Indigenous, three have disabilities and all are long-term unemployed. The program will also offer 20 work experience positions for job seekers looking to gain skills in asset maintenance or waste management.

Over three years, the Soft Landing program will divert 78,260 mattresses – or 2,739 semi-trailer loads – from landfill. It is one of several social enterprises being housed in the new Mission Australia Bellambi warehouse.

You can find out more about the project at www.softlanding.com.au or for the warehouse location visit this link


A new video has been released today featuring the program, which can be viewed below or at our Youtube channel




Thursday, September 16, 2010

Lee’s new enterprise

Two years ago, just walking to the letterbox was a huge challenge for Lee. She had spent five years suffering from brain lesions that caused MS-like symptoms such as blurred vision and fatigue.

“Some days I couldn’t walk, other days I couldn’t talk,” she said. “But I didn’t give up.”

When her illness went into remission in April 2009 it heralded a fresh start for the single mother of three.

“I turned 40 and decided to take a risk and do something with my life,” she said.

In August 2009 Lee started an eight-week New Enterprise Initiative Scheme (NEIS) Program through Mission Australia Employment Solutions. NEIS helps participants gain TAFE-level small business qualifications free of charge while receiving a government allowance.

After conducting market research, Lee identified a need for an eatery in Adelaide’s Modbury Heights that sold affordable, healthy food. With the help of one of our NEIS business mentors, Megan, she created a business plan and by December had opened the doors of Spud-a-licious.

Lee now employs her eldest daughter and is doing a great trade.

“NEIS gave me an overview of what I had to do,” Lee said. “It’s given me a new lease on life.”

Lee was recently nominated for the ‘NEIS Change’ award in the 2010 National NEIS Association Awards. This award recognises the achievements of an individual who has experienced the biggest turnaround in their life thanks to the NEIS program.

While Lee did not win this award, Mission Australia’s South Australian NEIS Manager, Warren Silverston, said the small business owner was certainly worthy of recognition.

“Lee has worked so hard to get her small business up and running. She’s faced some enormous obstacles in her life and to see her achieve success in her enterprise is terrific,” he said.

In 2009-10, 945 people took part in our NEIS programs. Of these, 700 started their own business.

Sunday, September 5, 2010

Kelly's story

Aged only four years old Kelly* was diagnosed with an autism spectrum disorder, a behavioural condition characterised by social isolation and eccentric behaviour.

By the time she was 17 Kelly had been hospitalised for anorexia and her agoraphobia – an anxiety disorder associated with fear of public places – became worse.

Diagnosed with depression, she began to self-harm and attempted suicide three times. She then turned to alcohol and developed an addiction.

But Kelly’s life took a turn for the better when she completed an intensive 12-week program at Triple Care Farm. With professional treatment from a psychologist, Kelly began to address each of her problems.

Since completing the program in May 2010 Kelly has learnt to manage her multiple mental health issues and has conquered her reliance on alcohol.

She is taking regular medication to control her conditions and receives ongoing counselling from a mental-health service in her home town.


Spring Appeal

Mission Australia launched the Spring Appeal in August to help raise funds for services that assist young people like Kelly who are battling mental health issues and substance abuse.

How do donations help?

spring-30

spring-60

spring-90



* Name and image have been changed to protect client's privacy

Tuesday, August 31, 2010

Opening hearts and homes to Logan youth

The Nightspot program, which completed a year-long pilot in June, has been a real labour of love for Bridget Coyne.

The Logan-based Program Coordinator has been working on establishing this innovative short-term accommodation project for almost five years.

“I loved the fact that Mission Australia saw the project for what it was and knew it would work,” she said. “They really are interested in the bigger picture.”

Nightspot relies on volunteer drivers and families who are trained to host young people at risk of homelessness for up to seven nights. The only service providing emergency accommodation for young people in the region, it ensures people aged 16 to 21 have a chance to work through issues within their safety of their own community.

Volunteers undergo extensive training that is tailored to each family.

“One of the reasons it took a while to set up was that every risk assessment had to be perfect. Everyone involved understands that we have to protect our kids,” said Bridget. “Our host families are like our diamonds.”

Most of the young Nightspot clients are referred to the service by youth support workers, employment services and schools.

“Amazingly, despite the turmoil in their lives, they’re still going to school,” said Bridget. “They’re jumping over 10-feet high hurdles to get there.”

While Nightspot doesn’t provide mediation and counselling, Bridget and her part-time colleague, Lucy Rangi, facilitate this support.

“The idea is to give teenagers time out, to surround them with everything they need to keep going – like pyjamas and toiletries – while we surround them with services.

“We try to catch them when things are starting to go wrong. We are planting a seed in these young people that we hope will blossom. Just to have someone show they’re interested makes a huge difference – I’ve seen it more than once even after a night’. There’s a sense of possibility the next day.”

Bridget recently teamed up with Bridges Reconnect's Allan Cooper to form the Youth Homelessness and Early Intervention Working Group. This collaborative group is designed to prevent youth in the Logan area from becoming homeless.

"Traditionally there is very little in terms of intervention (in Logan)," she told The Reporter newspaper this week. "Instead of seeing it at the crisis end (when they are homeless), there's a potential to intervene at a much earlier stage. These kids on the street can be the kid next door, they're a very misunderstood group of kids."

She added that while homeless youth may not be immediately visible in Logan, this was because many choose to couch surf or catch a train into central Brisbane to sleep rough.

You can read more about this initiative at: www.thereporter.com.au/story...

Tuesday, August 17, 2010

Shane turns his life around

Shane*, who had been diagnosed with ADHD, had little interest in school. By the age of 14, he had disengaged from mainstream education and was getting himself in trouble with the police.

He first heard about the innovative U-Turn automotive training course from a local police officer. U-Turn is a diversionary program for young people who have been involved in, or who are at risk of becoming involved in, motor vehicle theft.

The core component of the program is a structured 10-week automotive training course in car maintenance and body work, delivered in a workshop environment.

Earlier this year, Shane joined U-Turn for the last five weeks of Course 25. The teenager did so well in that time that he ended up winning the Most Outstanding Graduate Award. This award is sponsored by Hazell Brothers, a large Tasmanian construction firm.

Shane has since managed to secure permanent employment with Hazell Brothers. However, he still attends U-Turn three afternoons a week to improve his literacy and numeracy skills.

As his confidence grows, he is increasingly in a better position to manage the effects of ADHD and connect with the community.

This young man is continuing to do well and is a great example of how giving rewards for work well done and opportunities can break negative cycles.

“I’ve learn about spray-painting, mechanics and panel-beating, he says. “U-Turn is good – it keeps you out of trouble. It’s stopped me doing a lot of things I used to do. It’s helped me. They’re good people who help you all the time.”

*Name has been changed.


Three U-Turn clients were recently featured in our 'MATV' series of videos - view below or visit our channel at youtube.com/missionaust



Thursday, August 12, 2010

A helping hand into a home

Not everyone’s a winner during a booming property market, as Adelaide mum Jane* knows only too well.

Winter 2009 was a time of precarious living for Jane and her three children, with the cold nights spent sleeping in motels and even the family car.

“We had to leave the home we were in as it was being renovated. Once the work was done the rent shot up and I couldn’t afford it,” Jane said.

“I put in over 100 applications but couldn’t find a place. I’m a full-time carer and if you’re not working it’s harder to get a lease.

“When you rent, all it takes is for something to go wrong – even something to happen to the owner – and you could be homeless.”

After months of uncertainty, Jane was referred to The Parks, Mission Australia’s Family Accommodation and Support Service in Adelaide’s western suburbs. 

Family Support Worker Helen Delaney moved quickly to help Jane prioritise her bill payments, organised for her to receive financial counselling and assisted the family into secure housing.

“Helen worked solidly to move me into a Mission Australia house,” Jane said. “She also did a lot of ringing around about bills, especially my storage bills, which kept the pressure off. If you’ve got an advocate from Mission Australia, things just go smoother, way smoother.”

Within two weeks Mission Australia moved Jane and her family into a private rental in a family-friendly suburb.

“My life is getting way better,” she said. “I have a roof over my head and it’s long-term and I’ve paid all my storage bills.

“I’m so glad we’re stable and not going anywhere and my older daughters can concentrate on school - being 13 and 11 and not having a home is very scary. And for my little one, just having a comfort zone is important. She’s now much more fun to be around.”

Jane particularly appreciated Mission Australia staff staying in contact to ensure her life was well and truly back on track.

“They kept in touch to make sure I was okay,” she said. “They don’t just get you on your feet and leave you; they make sure you’re properly solid.”

The positive outcome, according to Helen, was very much due to Jane’s determination to do the best for her family: “Her turnover from being homeless to settling into private rental took weeks. It showed just how dedicated she was to getting her life back on track.

“She is a great example of someone who just needed that extra bit of support. As we always say, ‘There but for the grace of God go I… You just don’t know where your life is going to lead you.”

* Name has been changed.

Wednesday, March 10, 2010

Mission Australia client looks outside-the-square to build a path to success


After relocating to Adelaide from Melbourne three years ago, Madee River found that, after a few months of unemployment, he would need to think outside-the-square if he was going to be able to support himself.

He came across Mission Australia's New Enterprise Incentive Scheme and soon had the small business training, mentoring and relevant qualifications to help him develop a business plan that set him on the path to success.

The New Enterprise Incentive Scheme (NEIS) is a self-employment program funded by the Department of Education, Employment and Workplace Relations (DEEWR). NEIS has helped over 100,000 unemployed people since the early 1990s by helping them develop the skills and knowledge needed to start and manage their own business.

At the recent National NEIS Association Awards for Performance, Mr River achieved national recognition in the 'best growth business' category for his company Designer Muzik.

Mr River and his team now help businesses such as Novotel hotel group, Cibo and BMW build their branding through tailored music, advertising and promotional events

"My background is in the music industry and I certainly spent many months researching and planning my business proposition," said Mr River to the Adelaide Advertiser.

"But I am sure I would not be here now without Mission Australia NEIS support," said Mr River.

DesignerMuzik is set for further success, with plans for the business to expand into Sydney and international markets.



To read more about NEIS, or apply see the links below...

Sunday, March 7, 2010

Volunteering is a life-changing experience


“Volunteering for Mission Australia has been a life-changing experience I’ll always treasure,” says Melbourne-born Yenny, a youth worker in the Northern Territory. “It challenged me in so many ways and rewarded me with a wealth of knowledge and inspiration.”

Yenny originally became involved with Mission Australia through the Youth Challenge Australia (YCA) program, a not-for-profit body that engages young people in community projects. When she volunteered with YCA, she was sent to the remote Territory settlement of Finke, working with Mission Australia’s youth development program.

“It was an incredible experience,” says Yenny of her time at Finke. “I was supporting two youth workers and their Anangu team as well as working with the Finke primary school.”

She assisted daily at the school with the early childhood literacy program, established new creative learning activities and held workshops in screen printing and design. She even started up her own photography workshop that became so popular that it received sponsorship to continue.

Mission Australia appreciated Yenny’s work so much that, soon after she returned to Melbourne, we told her a position had become available in Finke. She applied and was accepted. A few weeks later she was back at the settlement, continuing to transform the lives of Finke’s youth!

Volunteers like Yenny are a valued part of the Mission Australia team, helping to transform the lives of Australians in need.


If you would like to be part of the volunteering team please call the National Volunteering Hotline on 1800 110 578 or email your enquiry to volunteering@missionaustralia.com.au

Thursday, March 4, 2010

We must act now to save a lost generation


Twenty-two-year-old Marcus* had been involved in drugs ever since he’d been at school. He dropped out in year 9 and over time his relationships with family and friends disintegrated. He ended up living in a car, spraying graffiti and getting into trouble with the law.

Marcus realised he was headed down a road that would destroy his life and decided to take action. He tried to give up drugs on this own, but without the support of his friends and family, he became suicidal and depressed.

For Marcus, a happy, fulfilled life with a rewarding job seemed like an impossible dream.

Australia may be showing signs of emerging from the effects of the global financial crisis, but for one group of Australians, those like Marcus aged 15 to 24, the challenges continue to grow.

With youth unemployment rising Marcus’ story is an increasingly familiar one in Australia. For many young people who face the quest to secure a job it’s getting even further out of reach. In December 2009, the unemployment rate for teenagers was 16.2%^. This is a sharp increase on the same period in 2008 and nearly three times higher than the unemployment rate across the whole population^.

It’s especially worrying that the rise in teenagers not engaged in full-time education or full-time work since 2008 is a reversal of a previous downward trend.

Estimates for 2008 indicated that after a decade in which the number of teenagers doing traineeships and apprenticeships increased every year, this trend has now halted.

Why is this a problem? For three reasons:

First, history has shown that the most vulnerable people suffer the harshest and longest effects of economic downturn, with high levels of unemployment.

Second, because of their lack of qualifications or work experience, young people are at risk of becoming long-term unemployed. This can lead to intergenerational disadvantage with long-term economic and social consequences.

Third, with people living longer and the number of people of traditional working age (15-64) decreasing, Australia simply cannot afford to have the current and next generation of young people unengaged and unproductive.

Why is this happening?

Our society places a lot of importance on career, employment and money. When young people are unable to participate in the workforce, especially at an age when much of their own identity is being formed, the consequences can be particularly damaging. Confidence, security and a sense of belonging can be destroyed in a matter of months.

Many are already grappling with substance abuse, mental health issues, risk of self harm, homelessness, low literacy, a history of sexual or physical abuse and lack of residential living skills.

When these young people turn to agencies for help, they are often met with a confusing and daunting array of services and processes.

“The way Australia delivers employment and related services to these at-risk people at present is often complex and fragmented,” says Mission Australia CEO Toby Hall.

“Without enhancing our efforts we will find ourselves with a large pool of untrained and unemployed young people with insufficient education to contribute fully to Australian society – a lost generation.”

The solution

What can be done? Mission Australia believes the primary focus of service providers must be to prevent youth unemployment in the first instance by offering holistic support.

In situations where prevention fails we must ensure there is a timely, targeted and tailored response for each young person to ensure that unemployment does not become entrenched.

Any framework must obviously include a focus on the young people who are most vulnerable – those currently not engaged in education, employment or training. That translates to around 300,000^^ 15 to 24-year-olds and we expect another 50,000 by July 2010^^^.

Mission Australia, as a non denominational Christian not-for-profit is well placed to work in communities with high numbers of unemployed youth across the country. We can join with smaller grassroots organisations, employers, local governments and schools to develop collaborative plans to keep young people in education or identify job opportunities.

“We need to get away from prescriptive and bureaucratic approaches to youth employment and instead support and measure the success of local initiatives based on their outcomes,” explains Toby.

“The government has already hinted at something similar with its $200 million Get Communities Working package but we need something that has a stronger youth focus.”

Australia should build a national mentoring strategy into its youth agenda. Mission Australia has good evidence about what works and how mentoring can play an important role in promoting the wellbeing of young people – particularly those who are struggling.

Mission Australia believes the primary focus of service providers must be to prevent youth unemployment in the first instance by offering holistic support.

Mission Australia continues to provide, refine and expand its programs dedicated to education and providing pathways to full-time employment.

These include:
  • 13 programs providing career advice and work experience to get young people who had been unemployed for over 12 months into paid work.
  • 8 services providing one-on-one support to people who left school prematurely as a result of family conflict, bullying, learning disabilities or mental health issues.
  • 5 mentoring programs targeted at youth at risk of leaving school.
  • 16 programs providing training which assists young people to re-engage in education, additional training courses or employment.

Ultimately, the upward trend in the rate of young unemployed Australians could herald a worsening crisis. With resolve and sensible coordination of policy and effort, Australia can give many more of them the future they deserve.

* Name and image have been changed to protect the identity of the client
^ ABS Labour Force, December 2009
^^ The Hon Julia Gillard MP. RMIT speech. March 2009
^^^ The Hon Julia Gillard MP. Address to the Sydney Institute. 19 February 2009

Monday, December 7, 2009

Brooke's story

When Brooke’s* partner went to gaol, she was left alone with a six-month-old baby and a six-year-old son with Asperger’s. She spent hours each day getting her son to and from school using public transport and found it impossible to manage his behaviour at home and at school.

He was frequently sent home or suspended from school due to his violent behaviour towards teachers and students.

Brooke was emotionally, mentally and physically exhausted when the school referred her to Mission Australia’s Referral for Active Intervention (RAI) service for help. RAI supports children aged 0-10 years and their families, and operates with the aim of preventing children being removed from parental care and placed in protection.

In consultation with school guidance officers, behavioural intervention teachers and a Paediatrician, RAI assisted Brooke to successfully move her son to a school that was better-resourced and closer to home. Armed with new uniforms, new books and a clear plan, Brooke's son started this new stage of life with an optimism and self assurance that surprised her.

The positive change in Brooke's son is testament to effective planning between RAI and herself. Sometimes simple routines such as regular bed-time hours, or an informal rewards system, can contribute to a child's good behaviour. Conflict in Brooke's family is now prevented instead of having to be resolved.

Brooke now enjoys giving more attention to her new baby as she watches her son confidently settle in at his new school and make his first friends.

Mission Australia’s Referral for Active Intervention service (RAI) operates in Brisbane's outer western corridor in partnership with the Queensland Department of Communities (Child Safety).

*Name and image have been changed to protect client's identity

Wednesday, October 21, 2009

Good news story - connecting a young homeless man with accommodation

Mission Australia's Missionbeat service recently received a call from a concerned inner-west resident reporting a “young guy” sleeping in the garage area of her unit block.

Missionbeat driver Kane Lunn attended to the call.  "I attended the location and on-arrival spoke to the caller and another neighbour who both expressed concern about the client’s presence and welfare.

"The police had attended several times. They had moved the client on but on each occasion he had returned to the same location. The neighbour was going to call the police again if Missionbeat were unable to assist," said Kane.

When Kane first approached the client, he was sleeping on an old, dirty mattress and only had a thin blanket to keep warm.  As the police continually 'moved him on' he had been braving the rain for some time and was suffering from a bad bout of the 'flu.

After a little conversation Kane found he was twenty-one years old and had been on the streets since he was fourteen. He had recently served a prison term and was only released three weeks before.

Upon release he was unaware of the support services he could go to for help, and was hesitant of homeless accommodation services after a previous bad experience with fellow residents.

"He was very reluctant to speak to me at first and was quite firm in not wanting to go anywhere.  Fortunately, I was able to spend some time chatting with him (and offer him an orange juice). Slowly he opened up and became more trusting. Eventually, he agreed for us to provide transport to a drop-in centre in inner Sydney"

Kane escorted the young man to the drop-in centre (temporary crisis accommodation), briefing the staff on his situation and imploring them to do their best to find him a long-term placement.  Kane was thrilled when Missionbeat received the call a few hours later from the centre that the young man would require transport to longer-term accommodation.

Even though only a few hours had passed, Kane noticed a marked difference in the young man when he arrived at the drop-in centre to pick him up.

"I met a happier young man, who had been fed and was looking forward to a warm night's sleep."



Missionbeat has recently celebrated their 30-year anniversary.  To mark the occasion a fundraiser is currently underway - to support this service into the future more information is available at the Missionbeat fundraising page.

Thursday, October 8, 2009

Keeping families together: A community service manager's story

Mission Australia’s Project Circuit Breaker (PCB) is a mobile crisis service that supports parents with children aged 9 to 17 on Brisbane’s north-side.

The program uses a range of techniques to help achieve positive outcomes for families such as mediation to help reduce conflict and parenting skills to enable parents to communicate with their children more effectively.

We interviewed Service Manager, Kym Dwyer, who describes what it is like to work at the front line of this unique service.

Describe a recent client success story...

"I really enjoyed witnessing the changes to many families lives when PCB was offered the opportunity by (corporate partner) Vodafone to take 20 families to Sydney for a ‘Star Tour’.


"Twenty families were treated to an overnight stay in a hotel, a boat cruise on Sydney Harbour and a tour of Fox Studios where they wrote and recorded a song together and made a film clip. Some of our families had never been on a plane before or spent quality time together.

"The positive impacts the trip had on the families were numerous including improvement in relationships and increased confidence of the parents to adequately care for and provide safe environments for their children. It was an awesome experience for them and for us!"


What is the most challenging aspect of your role?

"It can be emotionally challenging sometimes hearing some of the personal hardships and struggles that a family has gone through."

What are the best aspects of your job?

"I enjoy working with families who want to make positive changes in their lives. I appreciate every moment a family opens up and shares their story with me. To be part of each family’s transformation process is a rewarding experience."

Wednesday, October 7, 2009

Celebrating an exceptional Volunteer - from the COMPASS Relapse Prevention Program

Mandy Smith is a volunteer and co-facilitator of our COMPASS (Relapse Prevention Program) at the Mission Australia Centre in Surry Hills.

Mandy graduated with a Diploma of Counselling and Psychotherapy, and now utilises her skills to share her expertise and experience to help improve the lives of our clients. She helps clients stay off drugs by providing strategies to steer away from triggers and old habits, while building greater self awareness and self-confidence.

Mandy finds inspiration in her COMPASS program clients - and sees their honesty, determination, strength and hope as "an inspiring gift".

Mandy commends the staff at the Mission Australia Centre for the proactive, professional and friendly environment they provide for her and her clients.

While Mandy values the contributions of her clients as a "gift", Mandy herself is a truly dedicated and inspiring volunteer for the COMPASS program and Mission Australia.

Thank you Mandy!